Privacy Policy
Highland Kombucha is operated by Pico Whole Foods Sdn. Bhd. (“Highland Kombucha”, “we”, “us” or “our”).
We respect your privacy and are committed to protecting your personal data in accordance with applicable Malaysian data protection laws.
Information We Collect
When you visit our website, place an order, contact us or otherwise interact with Highland Kombucha, we may collect personal information including:
Your name
Email address
Telephone number
Billing and delivery address
Order and transaction information
Communications you send to us
Technical information relating to your use of our website, such as device, browser and IP address information
Payment information may be processed securely by our third-party payment providers. We do not directly store your full payment card details.
How We Use Your Information
We may use your personal information to:
Process and fulfil your orders
Arrange delivery of your purchases
Process payments, refunds or credits
Communicate with you about your order
Respond to enquiries or customer service requests
Maintain and improve our website and services
Prevent fraud and maintain the security of our website
Comply with applicable legal and regulatory requirements
Send marketing communications where you have agreed to receive them
Sharing Your Information
We may share personal information where necessary with service providers that help us operate our business, including payment processors, website and e-commerce providers, delivery partners and other service providers involved in fulfilling your order.
We may also disclose information where required by law or where reasonably necessary to protect our legal rights.
We do not sell your personal information.
Data Storage and Security
We take reasonable steps to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to meet legal, accounting and operational requirements.
Your Rights
Subject to applicable Malaysian law, you may have rights in relation to your personal data, including requesting access to or correction of your personal information and withdrawing consent to certain processing.
You may also ask us to stop using your personal information for direct marketing.
Cookies and Website Data
Our website may use cookies and similar technologies to operate the website, understand how visitors use it and improve the customer experience.
Some cookies may also be used by third-party services integrated with our website.
Marketing Communications
Where you have chosen to receive marketing communications from Highland Kombucha, you may unsubscribe at any time using the unsubscribe option provided in the communication or by contacting us.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, services or legal requirements. The latest version will be published on this website.
Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact:
Pico Whole Foods Sdn. Bhd.
Trading as Highland Kombucha
Email: hello@highlandkombucha.com