Terms & Conditions

These Terms & Conditions apply to purchases made through the Highland Kombucha online store.

Highland Kombucha is operated by Pico Whole Foods Sdn. Bhd. (“Highland Kombucha”, “we”, “us” or “our”).

By placing an order through our website, you agree to these Terms & Conditions.

Products

We make reasonable efforts to ensure that product descriptions, images, prices and other information displayed on our website are accurate.

Highland Kombucha is a naturally fermented product. Variations in flavour, colour, carbonation and sediment may occur between batches and are a normal characteristic of the product.

Orders

Orders are subject to availability and acceptance by us.

A minimum order of 3 × 300 ml bottles applies to online orders unless otherwise stated.

We reserve the right to cancel or decline an order where a product is unavailable, an incorrect price has been displayed, payment cannot be processed, delivery cannot reasonably be completed, or we reasonably suspect fraudulent or unauthorised activity.

If we cancel an order after payment has been received, we will arrange an appropriate refund.

Prices and Payment

All prices displayed on our Malaysian online store are in Malaysian Ringgit (RM) unless otherwise stated.

Payment must be successfully completed using one of the payment methods available at checkout.

Delivery

Online delivery is currently available within Klang Valley, subject to our delivery coverage.

Delivery fees, minimum order requirements and any free-delivery thresholds are displayed on our website and may be updated from time to time.

Customers are responsible for providing complete and accurate delivery information. We may contact you if additional information is required to complete a delivery.

Please refer to our Delivery Information page for current delivery arrangements.

Refrigeration and Storage

Highland Kombucha is a refrigerated product.

Products should be placed in the refrigerator as soon as reasonably possible after delivery and stored according to the instructions provided on the product.

Returns and Refunds

As our kombucha is a perishable, refrigerated product, we generally cannot accept returns or exchanges for change of mind.

If your order is damaged, leaking, incorrect or otherwise has a problem, please contact us as soon as possible.

Please refer to our Returns & Refunds policy for further information.

Website Use

You may use our website for lawful personal and commercial interactions with Highland Kombucha.

Content on this website, including our branding, photographs, graphics and written material, may not be reproduced or used without permission except where permitted by law.

Privacy

We handle personal information in accordance with our Privacy Policy and applicable Malaysian data protection laws.

Changes to These Terms

We may update these Terms & Conditions from time to time. The version published on our website at the time of an order will apply to that order.

Contact

For questions about an order or these Terms & Conditions, please contact:

Pico Whole Foods Sdn. Bhd.
Trading as Highland Kombucha
Email: hello@highlandkombucha.com