Returns & Refunds
We want you to enjoy your Highland Kombucha at its best. As our kombucha is a perishable, refrigerated product, we are unable to accept returns or exchanges for change of mind.
Damaged or Incorrect Orders
If your order arrives damaged, leaking, or you receive an incorrect product, please contact us at hello@highlandkombucha.com as soon as possible after delivery.
Please include your order number and, where applicable, a photo of the affected product so we can assist you promptly.
Depending on the circumstances, we may arrange a replacement, credit or refund.
Natural Variation
Highland Kombucha is naturally fermented. Slight variations in flavour, colour, carbonation and sediment are normal and are not considered product defects.
Storage
Kombucha must be kept refrigerated. We are unable to provide a replacement or refund where a product has not been appropriately stored after delivery.
Contact
For any issues with your order, please contact: